FAQ

Frequently Asked Questions

Looking for some additional information? Search this page for answers to your questions. If you can't find what you're looking for, contact us.

Ordering

Do you have an order minimum?

Due to a high demand for buttons, we have had to impose an order minimum of 100 units. If you have any questions about this, please email me directly at kristen@lemonbuttons.com.

What is the turnaround time for an order?

Turnaround times can vary greatly depending the quantity and destination of your order. Please send an email and let us know the details of your order for an accurate estimate. We always do our best to ensure you receive your order as quickly as possible. You can help speed up the process by carefully ensuring your artwork complies with our guidelines and is submitted before noon. Most orders 250 units or less can be manufactured within 2-4 business days. Larger orders have a longer turnaround time. If you have an important deadline and need your buttons by a certain date, please make sure you submit your order in advance. You will receive an estimate on turnaround time before the order is confirmed.

Are you capable of completing a RUSH order?

Depending on the current amplitude of orders at any given time, we may be able to complete your rush order for a small additional fee. Please contact us as early as possible with the details of your order, as well as your desired completion date, for an accurate estimate. Rush orders may be subjected to a 15–25% rush production fee.

Where are you located within Winnipeg? Where can I pick up my order?

Lemon Buttons is a small home-based business located at 322 Belvidere St. Please note that this is a private residence and not a storefront location. Once your order is confirmed via email, we will coordinate a mutually convenient pick up day & time. Most pick ups are planned for weekday or weekend evenings, usually between 6-9pm.

Artwork & Design

I don't have Adobe Photoshop. How can I submit artwork?

If you know exactly what you want on a button, such as your company logo or a photo, please email us with the image attached. We can place the file into our template and provide you with a digital proof free of charge. If you require further design services like the addition of text or colour changes, these have additional fees based on the category of work required. Visit our design page to see which of our graphic design services you require.

Can you place my logo / image onto the template for me?

Yes! If you provide a finalized and print-ready image, we can centre it onto our template for you at no additional cost. We will provide you with a proof of what the button will look like before you confirm your order. If you require additional design services, contact us with the specifications and we will give you a quote.

What file format should I submit my artwork as?

If you are sending us artwork you designed using one of our templates—either .psd, .ai or .pdf—please submit the file as an UNFLATTENED version of the same file type—.psd, .ai or .pdf. If you are sending us a logo or image to be placed into the template for you, please send as a high resolution (no less than 300 dpi) .jpeg, .pdf, .tiff or .eps. If you are unsure of the quality of your images, we can let you know whether they will be adequate for print. Visit our design page to confirm that your artwork complies with our guidelines.

Can I submit multiple designs within a single order?

Yes! You can have up to 3 different designs for one order. Additional designs have a small set-up fee of $1.00 each. If you are designing your artwork using one of our Photoshop templates, the multiple designs can be saved as separate layers within the same file. When you submit your order, please indicate the quantities you would like for each different design.

Can I submit multiple sizes within a single order?

Yes! You can order different sizes within the same order. If you are designing your artwork using our templates, please submit a file for EACH size that you are ordering (e.g. an order of 50 1 inch buttons and 50 2.25 inch buttons requires artwork to be submitted on BOTH the 1 inch and 2.25 inch templates). When you submit your order, please indicate the quantities you would like for each size.

Payment

What is your preferred method of payment?

For pick up / delivery orders within Winnipeg, we accept payment as cash or cheque. Orders can be prepaid online using Visa, MasterCard or PayPal if desired. If paying in cash, please have exact change ready at the time of pick up / delivery. If paying with a cheque, please ensure it is made out to "Kristen Masters". For all orders outside Winnipeg, we accept Visa, MasterCard or PayPal payments. For button orders $200.00 or greater, we ask for the full payment up front at time of order. Once your order is confirmed, you will receive an invoice with instructions on how to pay by a secure PayPal transaction with your PayPal account, Visa or MasterCard.

Can I pay with an Interac e-Transfer?

Yes, you may pay using an Interac e-Transfer. Once we have confirmed your order and have issued an invoice, you can initiate an e-Transfer of the invoice total. Please send the payment link to info@lemonbuttons.com

Shipping & Delivery

What is your shipping policy within Winnipeg?

We offer complimentary delivery to most areas of Winnipeg on orders over $100. Orders totalling under $100 can be picked up from our location, or delivered within Winnipeg for an additional $10. Outlying neighbourhoods of St Norbert, South St Vital and Transcona have an additional delivery fee of $5. Please contact us with the full details of your order for a finalized quote on shipping.

What is your Canadian shipping policy?

Regular parcel and expedited shipping via Canada Post is available for Canadian orders. Contact us with the details of your order as well as your shipping address for an accurate shipping estimate. Turnaround time varies greatly with the quantity and destination for your order. At this time, we are unable to provide a calculated shipping estimate on our website. Please contact us with the full details of your order for a finalized quote on shipping.

What is your US and International shipping policy?

US and International shipping options are available if desired. Contact us with the details of your order as well as your shipping address for an accurate shipping estimate. Turnaround time varies greatly with the quantity and destination for your order. At this time, we are unable to provide a calculated shipping estimate on our website. Please contact us with the full details of your order for a finalized quote on shipping.

Other

Can I order a single button as a sample?

Yes! You can order a single button as a sample. Please consult our price listings to see the cost of a single unit.

Can I purchase a button maker from you?

Sorry, we currently do not distribute button makers or button parts.

Can I rent a button maker for my event?

Sorry, we do not have button makers available for rent to the public.